Terms & Conditions

These Terms and Conditions apply to all contracts that are concluded via the online shop www.rennbetrieb.com between RENNBETRIEB by S+T Pineapple KG and customers, i.e. consumers.

A consumer is any natural person who enters into a legal transaction for a purpose that is neither attributed to their commercial nor independent professional activity.

The customer acknowledges these terms and conditions and agrees to the terms and conditions when an order is placed. The contracting parties agree to be bound by Austrian law. If the consumer has his domicile or ordinary place of residence in the domestic territory or is employed in the domestic territory, any legal action against him can only be brought by the competent court responsible for the district in which he has his domicile, ordinary place of residence or place of employment; this does not apply to legal disputes that have already arisen.

The inclusion of the terms and conditions or the customer's terms of contract that deviate from the terms and conditions will be rejected, unless otherwise explicitly recognized by S+T Pineapple KG.

4.1. The product representation on the website does not constitute an offer in the legal sense. It is an invitation to the customer to make an offer. In the legal sense, the offer is made by the customer when placing an order. Confirmation of receipt of the order occurs with the acceptance of the order immediately after issuing an automated email. The email confirmation concludes the purchase contract.

4.2. The customer can select the desired product(s) and place into the “shopping cart” at the click of a button. The selected products are temporarily stored in the “shopping cart” for the duration of the customer's visit to the website www.rennbetrieb.com. The order process is continued when the “Proceed to Checkout” button next to the listed goods is clicked. On the next page, the customer is requested to login if they already have an account, or otherwise to register for an account. The customer is then requested to enter the desired delivery address and payment method, entering the required data to process the payment. When choosing external services as a payment method, such as PayPal, the customer is redirected to the external website of the respective payment service provider. Before the order is submitted, the relevant order information is summarized in an “Order Overview”. The customer is free to review and edit the details if required, before submitting the order to S+T Pineapple KG by clicking the “Place Order” button. In doing so, the customer makes a binding offer with respect to the selected goods.

4.3. Once the order is placed, S+T Pineapple KG  sends an order confirmation email to the email address provided by the customer. The order confirmation confirms that the order has been received and displays the ordered contents (hereinafter "Order Confirmation"). If S+T Pineapple KG rejects the conclusion of the contract, the customer will be notified promptly via email.

The contract text, i.e. the order information provided by the customer, is stored byS+T Pineapple KG and can be viewed by the customer under “My Account” in “My Orders”. S+T Pineapple KG sends an Order Confirmation to the email address provided by the customer.

The ordered goods can be returned within 14 days without giving a reason. Detailed information regarding our Returns Policy can be found here. 

Cancellation Policy

The following cancellation policy applies to contract for goods that can be sent in a package by mail.

Right of Cancellation for Parcel Goods

As a consumer, you have the right to cancel the contract within fourteen days, without stating a reason. The cancellation period is fourteen days from the date on which the goods are taken in possession by you or a third party nominated by you, who is not the carrier.

To exercise your right of cancellation, you are required to send us a clear statement of your decision to cancel the contract, in the form of a letter, email or fax to

office@rennbetrieb.com

You can do so by using our template form if you so choose. It is sufficient to inform us that you wish to exercise your right of cancellation before the expiration of the cancellation period.

Consequences of Cancellation

When you cancel this contract, all payments received will be reimbursed. The refund will be made within fourteen days of us receiving notification of cancellation from you. The same method of payment used in the original transaction is used again to make the refund unless otherwise agreed with you. Under no circumstances will you be charged fees in relation to this refund. We can withhold your refund until we receive the goods in question or earlier when proof has been given that the goods are underway.

You have fourteen days, after having notified us of cancellation, to return the goods to our warehouse

S+T Pineapple KG

The deadline is met when you send the goods prior to the expiry date of the fourteen day cancellation period. Returns must be paid for by the consumer.

Contracts relating to the supply of goods that are not pre-assembled and that require individual selection or specification by the customer for their manufacture or that are clearly tailored to the personal needs of the customer cannot be cancelled.

The right of cancellation does not apply to the following contracts:

1. Contracts relating to the supply of goods that are not pre-assembled and that require individual selection or specification by the consumer for their manufacture or that are clearly tailored to the personal needs of the consumer,
2. Contracts relating to the supply of goods that have been opened or used and can thus not be returned due to hygienic or health protection reasons,
3. Contracts relating to the supply of goods that are inseparable with other goods due to their composition.

End of Cancellation Policy.

2. Price errors reserved. If the correct price is higher, the customer will be contacted. In such cases, the contract is only concluded if the customer agrees to purchase the good(s) at the actual price. If the correct price is lower, this lower price is charged.

1. The stated product prices do not include shipping costs. Further details concerning shipping costs can be found on our website.

The applicable sales tax is included in the shipping costs.

2. This does not affect the liability for damages resulting from injury to life, limb or health, due to negligence or intentional breach of material contractual obligations, or if liability is mandatory under the Product Liability Act or claims from culpa in contrahendo, or other breaches of duty or tort claims for property damage. Material contractual obligations are obligations that make the fulfilment of the contract possible, and on which the customer can ordinarily rely.

3. Seller refers to the "Owners Manual". Seller cannot accept any responsibility in case of any modification or change of the characteristics of the delivered goods. Seller does not accept any responsibility for wrongful use. Any and all responsibility is limited in any case to the replacement or reimbursement of the price of the goods. Buyer agrees to indemnify and hold harmless Seller against and from all claims, judgments, decrees, costs and expenses (including attorney fees) any alleged actual infringements of any patent, trademark, trade name, copyright and/or other intellectual property laws of any country) any other liability under or violation or statutory, common, administrative or other laws of any country in connection with the goods imported, used, sold or offered for sale by the Buyer. Buyer will defend or assist in the defense of any suit or other action that may be brought against Seller in connection with or as a result of Buyer's importation, use, sale or offer for sale of the goods.

1. The customer is not entitled to offset payment against our claims unless the customer's counterclaims are legally established or undisputed. The customer is entitled to offset against our claims if he files a complaint or counterclaim regarding the same purchase contract.

2. The customer may only exercise a right of retention if the counterclaim is made in regards to the same purchase contract.